LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We built dewi228 around your account security and privacy. Every deposit through DANA, OVO, GoPay or QRIS, every table session, every bet — your information stays encrypted and...

Data EncryptedQRIS SecureAccount ProtectedPayment SafeYour Privacy First
dewi228 Your Data. Your Control. Our Commitment.

Privacy Policy Framework

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Privacy Questions & Support

Have concerns about your data or how we use it? Reach out directly through any of these channels. Our team responds within one business day.

Email Support Send privacy inquiries to [email protected]. Include your account email and a brief description of your concern. We'll investigate and respond with full details.
Live Chat Open the chat widget on dewi228.app during support hours. Our team can walk you through privacy settings, data access requests and account controls in real time.
Account Settings Log into your dewi228 account and visit Settings > Privacy & Data. View what we hold, request corrections or download your full data profile in one tap.
EDITORIAL CLARITY

Privacy & Security Standards

We invest in industry-standard protections and transparent practices to earn your trust.

SSL Encryption

All data in transit — from your browser to our servers — travels over 256-bit SSL encryption. Payment details and account credentials are never exposed in plain text.

PCI DSS Compliance

Payment card and e-wallet data handling follows PCI DSS standards. DANA, OVO, GoPay and QRIS transactions are tokenized and stored securely in isolated vaults.

Regular Audits

Third-party security firms audit our infrastructure quarterly. Penetration tests and vulnerability scans ensure no gaps in our defences remain undetected.

Data Minimization

We collect only what's needed to run your account and process payments. No unnecessary tracking, no data hoarding, no secondary use without your explicit consent.

Incident Response

If a breach occurs, we notify affected users within 48 hours and provide guidance on account recovery. Our incident team logs every event for transparency.

Staff Training

Every team member handling customer data completes privacy and security training annually. Access to personal information is role-based and logged.

How Our Policy Stands

We've aligned our privacy practices with other leading platforms in the region.

Data RetentionWe keep your account data for the duration of your membership plus 3 years for regulatory compliance. Deleted accounts are purged within 90 days.
Third-Party SharingWe share data only with payment processors (DANA, OVO, GoPay, QRIS providers) and legal authorities when required. No marketing partners, no data brokers.
Cookie PolicyEssential cookies keep you logged in and secure. Analytics cookies help us improve the lobby experience. You can disable non-essential cookies in your browser settings.
International TransfersYour data stays within Indonesia and Southeast Asia unless you request account closure or dispute resolution requires it. Cross-border transfers are encrypted.
Children's Datadewi228 is for users 18 and older. We do not knowingly collect data from minors. If we discover a child's account, we delete it immediately and notify the account holder.
Policy UpdatesWe notify you of material privacy changes 30 days in advance via email. Continued use of your account after the update date means you accept the new terms.
Your RightsYou can request access to your data, correct inaccuracies, download your profile or request deletion. Submit requests via Settings > Privacy & Data or email [email protected].

What Shapes Our Privacy Approach

Six core principles guide how we protect your information and build trust.

Transparency

We explain exactly what data we collect, why we collect it and how long we keep it. No hidden clauses, no surprise uses. This policy is plain language, not legal jargon.

Consent First

We ask for your permission before using your data for anything beyond account delivery and payment processing. Marketing emails, analytics and cookies all require your opt-in.

Security by Design

Encryption, access controls and audit trails are built into every system from day one. We don't bolt security on later; it's woven into our infrastructure.

Local Compliance

We follow Indonesian data protection principles and payment regulations. DANA, OVO, GoPay and QRIS transactions meet local banking standards and anti-fraud requirements.

User Control

You own your data. Download it, correct it, delete it — all from your account settings. We don't lock you in or make privacy choices hard to find.

Accountability

Our privacy team reviews every data request, every policy change and every incident. We log decisions and stay answerable to you and local regulators.

Privacy Policy Questions

Payment data is tokenized immediately upon receipt and stored in encrypted vaults separate from your account profile. We never store full card numbers or e-wallet credentials. DANA, OVO, GoPay and QRIS transactions are processed through certified payment gateways that meet PCI DSS standards.

Yes. Log into your account, go to Settings > Privacy & Data and click 'Download My Data'. We'll compile your profile, transaction history and preferences into a portable file within 7 business days. You can also request this via email to [email protected].

We delete your active account data within 90 days of closure. Transaction records and payment details are retained for 3 years to comply with Indonesian financial regulations. After 3 years, all records are permanently purged from our systems.

No. We never sell your personal information. We share data only with payment processors (DANA, OVO, GoPay, QRIS providers) to complete transactions and with legal authorities when required by law. No data brokers, no marketing partners, no exceptions.

Essential cookies keep you logged in and secure your session. Analytics cookies help us improve the lobby experience. You can disable non-essential cookies in your browser settings without losing account access. Essential cookies cannot be disabled as they're required for platform function.

We notify all affected users within 48 hours via email and SMS. We provide guidance on account recovery, password resets and fraud monitoring. Our incident team logs every detail and works with regulators. We also offer complimentary credit monitoring for 12 months.

Yes. Every marketing email includes an unsubscribe link at the bottom. You can also manage preferences in Settings > Communications. We'll stop sending promotional content within 24 hours. Transactional emails (account alerts, payment confirmations) will continue as they're essential to your account.